Now Hiring - Healthcare Sales Administration & Support Analyst in Austin, TX

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Job Title

Sales & Administration Support Analyst

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Austin, TX location in the Neuromodulation division. Our Neuromodulation business is an area of expertise for Abbott. This business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders.

As the Sales & Administration Support Analyst you will be accountable for contributing to USD sales operations policies, procedures and day-to-day area practices; develops/implements systems and procedures to maximize access to area sales information on which to base strategic business decisions and meet assigned department commitments.

What You’ll Work On

• Provide input to regional, area and/or divisional standards, practices, procedures and policies.
• Acts as an advisor to staff in developing solutions to problems and recommend solutions to complex administrative and technical issues.
• Be the central point of contact for any sales operations issues within a given territory.
• Resolve all implanted not billed issues by discovering root cause of issue and leading resolution.
• Administer all credit / rebills to customer maintaining correct accounting
• Support the Purchase Order process working on behalf of Sales Reps in acquiring outstanding Purchase Orders from appropriate Hospital Administrative staff.
• Resolve all customer and internal department invoicing issues.
• Track and administer all logistics involved in expired product.
• Responsible for resolving all inventory issues, including but not limited to exchanges, returns, backorders, and demo product availability.
• Lead all Programmer logistics, ensuring appropriate traceability.
• Coordinate any actions required on programmers.
• Provide assistance as required on SFA applications.
• Perform all credit/rebill forms as required to ensure appropriate transactions for customers.
• Coordinate contract approvals as required.
• Answer any/all customer inquiries directed to the area level.
• Remains current on developments in field(s) of expertise, regulatory requirements, a comprehensive knowledge of the company's products, markets, and objectives as well as industry trends.
• Resolves and/or facilitates resolution within established guidelines of problems including identifying causes to prevent re-occurrence.
• Performs related functions and responsibilities,.as assigned.

We’re excited about you if you have:

Required Qualifications

• BS Degree in business or applicable work experience.
• Demonstrated written and verbal communication, interpersonal, presentation, analytical, organizational, and follow-up skills as well as the ability to converse effectively with all levels of employees
• Must be adept at handling multiple assignments in a timely manner and meeting assigned deadlines
• Possess strong customer service skills and passionate about resolving issues in a timely manner.
• Demonstrated personal computer skills including a working familiarity with relevant word processing, database, and spreadsheet applications (i.e., Microsoft Word, Excel).

Preferred

• Experience working in a healthcare market

Apply Now

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: [please apply online] Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at [please apply online] on Facebook at [please apply online] and on [please apply online] [please apply online].

The base pay for this position is $56,700.00 – $113,300.00. In specific locations, the pay range may vary from the range posted.